Privacy | My Site

Who we are

Fit2Communicate Limited (“Fit2Communicate”, “we”, “us”) is the controller of the personal data we collect. We are responsible for ensuring your information is processed in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The personal data we collect

We collect personal data when you register with us, use our website, enrol on courses, or communicate with us. This may include:

Name; Email address; Date of birth; Location/region; Company or employer (optional); Information needed for enrolment or eligibility checks; Sensitive data (only where necessary and with your consent)
Information generated through your interactions: Use of course materials; Communications with tutors or support; Customer feedback; Calls to helplines (may be recorded for training and quality purposes)
Website and cookies data used to support secure login, improve performance, remember preferences, and measure engagement (see our Cookies Policy).

Why we collect your data (Purposes) and our lawful bases

Contractual necessity – to register your account, provide course access and materials, and handle enquiries and support.
Legal obligation – to confirm eligibility for government‑funded learning and provide information to government agencies where required.
Legitimate interests – to monitor engagement, improve course content and website, record calls for quality and training, and for internal reporting and statistics (balanced against your rights).
Consent – for sensitive personal data, marketing updates, and non‑essential cookies (you can withdraw consent at any time).

Who we share your personal data with

Approved service providers; your employer or sponsor (if applicable); government agencies for funding eligibility checks or compliance; and technology partners who support our systems. All recipients must protect your data in line with UK GDPR.

International transfers

If any service providers transfer data outside the UK, we ensure appropriate safeguards are used, such as adequacy decisions or approved contractual clauses.

How long we keep your data

We keep personal data only as long as necessary to deliver our services, meet legal or regulatory requirements, resolve queries or disputes, and maintain records of learning activity. Specific periods are set out in our Data Retention Policy.

How we keep your data secure

We use appropriate technical and organisational security measures including access controls, secure servers, limited staff access, staff training, encryption where appropriate, and regular security reviews.

Your rights under UK GDPR

You have the right to access, correct, delete, or restrict your personal data; to object to processing (particularly marketing); to data portability; to withdraw consent; and to raise a concern with the ICO. We will respond within one month.

How to exercise your rights

Email: dataprotection@fit2communicate.com. You can also contact the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

Changes to this notice

We review this notice regularly to stay compliant with the UK GDPR and DPA 2018. Significant changes will be published on our website.

Cookies Policy

Introduction

Fit2Communicate (“we”, “us”, “our”) uses cookies and similar technologies on our websites, learning platforms, and online services. This Cookies Policy explains what cookies are, what types we use, why we use them, and how you can manage your cookie preferences.

This policy should be read alongside our Privacy Notice.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites operate, remember preferences, improve performance, and analyse usage.

Cookies can be first‑party (set by Fit2Communicate) or third‑party (set by external providers).

How we use cookies

We use cookies to ensure functionality, enhance performance, improve user experience, support learning systems, and (with consent) measure marketing effectiveness.

Cookies never store passwords or sensitive personal information.

Categories of cookies we use

A. Strictly necessary cookies

Essential for website, system and ecommerce functionality.
Used for secure login, navigation, fraud prevention, and platform stability.
Cannot be disabled, but do not collect data for marketing.

B. Functional (preference) cookies

Remember preferences such as language, accessibility, and learning progress.
Improve experience but are not essential.

C. Analytics / performance cookies

Help us understand how visitors use our sites and systems.
Use tools such as Google Analytics to measure navigation, page performance, and engagement.
Used only with consent.

D. Marketing and advertising cookies

Support advertising effectiveness and personalisation.
Used for Google Ads/DoubleClick, LinkedIn Insight Tag, and similar tools.
Set only if consent is given.

E. Social Media Cookies

Placed by platforms such as LinkedIn, Facebook, X/Twitter, or YouTube when interacting with embedded content or share buttons.
Not controlled by Fit2Communicate; users should review the relevant platform’s cookie policy.

Cookie consent (PECR + UK GDPR)

When you first visit our website, you will see a cookie banner allowing you to accept, reject, or customise cookie preferences. We will not place non‑essential cookies without your consent.

You can change or withdraw consent at any time using the “Cookie Settings” link in the website footer.

Managing cookies in your browser

Most browsers allow you to block, delete, or restrict cookies. You can also browse in private/Incognito mode. Disabling necessary cookies may affect website or learning system functionality.

Cookies used in learning systems

Our learning platforms rely on cookies for authentication, progress tracking, session continuity, and performance. Disabling cookies may prevent proper operation of the platform.

Third‑party cookies

Depending on the service used, third‑party cookies may include Google Analytics, Google Ads/DoubleClick, YouTube embeds, social media plug‑ins, survey tools, and ecommerce system cookies.

A full list of cookies used can be provided upon request.

Updates to this Cookies Policy

We review this policy regularly to ensure compliance with UK GDPR, PECR, and ICO guidance.

If you have questions about this Cookies Policy, contact us at dataprotection@fit2communicate.com.