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Fit2Communicate – Terms & Conditions (2026)

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These Terms and Conditions apply to all services provided by Fit2Communicate Limited (“Fit2Communicate”, “we”, “us”). By confirming a booking, contract, or purchase, you agree to be bound by these Terms.

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1. Cancellation by the customer

Cancellations must be made in writing to hello@fit2communicate.com.

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Training, workshops, or events:

  • More than 20 working days before the scheduled event: no charge

  • Between 5 and 20 working days: 50% of the agreed fee

  • Fewer than 5 working days: 100% of the agreed fee

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Consultancy Contracts (28‑day notice period):

  • More than 20 working days before contract start date: no charge

  • Less than 20 working days: 50% of the notice period fee

  • Cancellation during the contract term: 100% of the notice period fee

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We reserve the right to charge for non‑refundable costs incurred, regardless of cancellation timing.

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2. Cancellation by Fit2Communicate

Fit2Communicate will not be liable for cancellation caused by circumstances beyond our control. Where possible, an alternative date will be offered.

 

3. Invoices and payment terms

  • VAT charged at the applicable rate

  • Payment due within 28 days unless agreed otherwise

  • Late payments may incur statutory interest

 

4. Expenses

  • Mileage charged at £0.45 per mile unless agreed otherwise

  • Reasonable travel/accommodation costs will be agreed in advance and invoiced appropriately

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5. Intellectual Property

All intellectual property in Fit2Communicate services, materials, and methodologies remains our exclusive property. Unauthorised use, including copying, modifying, or distributing materials, is prohibited.

 

6. Insurance

All Fit2Communicate consultants are fully insured. Proof is available upon request.

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7. Trainer-to-delegate ratios

Our maximum trainer‑to‑delegate ratio is 1:15 unless otherwise agreed.

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8. Data Protection and Privacy

Fit2Communicate processes personal data under the UK GDPR and Data Protection Act 2018. Personal data is handled according to our Privacy Notice available on our website.

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9. Customer responsibilities when sharing personal data

Where the Customer provides personal data relating to employees, participants, learners or stakeholders, the Customer confirms it has a lawful basis for doing so and that individuals have been informed their data will be shared with Fit2Communicate.

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10. Controller / processor relationship

Unless otherwise agreed in writing, both parties act as independent data controllers. Where Fit2Communicate acts as a data processor (e.g., operating a learning platform), a Data Processing Agreement will be signed.

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11. Confidentiality

Both parties agree to keep all shared information confidential unless required by law or necessary for delivering the service. This covers all business information, methodologies, and personal data.

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12. Cookies

Our website uses cookies as described in our Cookies Policy. By using our website or online booking systems, you consent to cookie usage in accordance with that Policy.

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13. Compliance with laws

Both parties agree to comply with all relevant laws, including data protection, intellectual property, tax, and accessibility legislation.

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14. Limitation of liability

Fit2Communicate’s liability is limited to the total amount paid by the Customer for the service provided. We do not accept liability for indirect or consequential losses. Nothing limits liability for death, personal injury, fraud, or any liability that cannot legally be limited.

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15. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

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